4.2.2.8 Manage Billing Disputes : Manage Billing Disputes Detailed Process Model Description
Manage Billing Disputes Detailed Process Model Description
This section provides a detailed description of the “Manage Billing Disputes” business process, including:
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1.0 Search for Customer
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1.1 Evaluate Customer Account Eligibility for Rebill
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1.2 Request Credit Note
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1.3 Create Credit Note
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1.4 Enter Specific Requirements for Bill Segments Calculation
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1.5 Request Re-Bill Bill Segments
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1.6 Determine Bill Period, Consumption Period, Service Point, Meter, and Meter Read
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1.7 Determine Prorated Bill Period, Consumption Period, Service Point, Meter, and Meter Read
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1.8 Verify Eligibility for Estimation
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1.9 Estimate Meter Read
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2.0 Determine and Cancel Applicable Estimated Segments
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2.1 Calculate and Create Bill Segments Using Rates
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2.2 Create Financial Transactions
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2.3 Add Final Bill Switch for Bill Segments
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2.4 Review Generated Bill Segments
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2.5 Request Modify Information
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2.6 Update Information
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2.7 Request Undo ReBill Bill Segments
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2.8 Delete New Segments and Return Original Bill Segments to Frozen
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2.9 Request Cancel Frozen Segments
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3.0 Update Bill Segments to Pending Cancel
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3.1 Request Undo Cancel
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3.2 Return Original Bill Segments to Frozen
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3.3 Request Finalize Cancel Bill Segments
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3.4 Update Bill Segments to Canceled
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3.5 Request Freeze Bill Segments
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3.6 Freeze Bill Segments
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3.7 Request Generate Bill Segments
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3.8 Evaluate Customer's Current Bill for Reopen Eligibility
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3.9 Request Reopen Bill
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4.0 Update Current Bill to Reopen
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4.1 Request Add Adjustment
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4.2 Create Adjustment
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4.3 Request Cancel Adjustment
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4.4 Cancel Existing Adjustment
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4.5 Request Add Payment
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4.6 Create Payment
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4.7 Request Cancel Payment
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4.8 Cancel Existing Payment
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4.9 Request Add Bill Messages
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5.0 Create Bill Messages
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5.1 Create Bill Message
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5.2 Create Estimated Meter Read Message
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5.3 Create Bill Messages Based on Configuration
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5.4 Keep Credit on Excess Credit SA
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5.5 Apply Credit to SA's According to Specific SA Type Rules
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5.6 Add Required Financial Transactions to Bill (Adjustments, Payments, Bill Corrections)
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5.7 Determine Due Date, Late Payment Charge Date, and Credit Review Date
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5.8 Add Post Bill Completion Activity
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5.9 Make Necessary Changes for Bill
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6.0 Extract Bill for Delivery
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6.1 Produce Bill
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6.2 Send Bill to Customer
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6.3 Receives Bill
1.0 Search for Customer
Reference: Manage Billing Disputes Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: Upon receipt of request or inquiry for Rebilling the CSR or Authorized User accesses Control Central Search to locate the customer in CC&B.
Entities to Configure
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Installation Options
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